Databastekniker

Introduction Group IT is the new group wide IT organization including both the Swedish and Baltic IT organizations.Support Centre is a subunit in Infrastructure and Operations unit with the goal to deliver support services in a flexible, cost-effective, and high-quality manner. Support Centre is the central point of contact for all users of IT services Swedbank and is responsible for support services provided to users via outsourced partners. Support Centre provides Level 1 end-user support for IT services including Onsite support for workplace services and Level 2 support together with Application Management and Application and Core Infrastructure and Operations Centre.User Support Sweden is an important part of Swedbank’s incident- and problem management process, in direct contact with our internal users, level 1 User Support in Stugun, Baltic User Support and internal help desks, via telephone and ITSM 7.  We are now looking for you that are really sharp in the Microsoft world, both client operating systems XP, Vista, Windows 7, and in client applications like Office 2007 (6 months with possibility for extension).Key tasks and responsibilities for this position:In your role you will work with advanced incident- and problem solving for workstations using the Microsoft platform, as well as general incident handling of other bank applications, using telephone, email and ITSM 7.We are looking for a person with:•deep knowledge in Microsoft client side products•an ability to work in a structured way with several parallel tasks•the will and ability to find new and more efficient solutions and documenting these•an ability to quickly adapt to and learn new products and services•a service minded approach•fluent language skills in Swedish and English, both spoken and written QuestionsKristoffer Sjöstrand, Manager User Support, +******Union representativesFinansförbundet Mikael Östberg, ******CO Peter Åvall, ******ease ply by the link no later than July 9, 2010We have made our media choice regarding recruitments and kindly decline contact with media sellers.                                                                 Mark your application with "itjobb.se"                                                            APPLY HERE