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Aftermarket System Specialist

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Utgår

2022-08-27

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Aftermarket System Specialist

Husqvarna Construction Aftermarket & Connectivity is growing and we are now looking for an Aftermarket System Specialist.

As the Aftermarket System Specialist, you will be our specialist, product owner and superuser in the key aftermarket systems at Husqvarna Construction.

Who are we?

Our department is an important part of the future strategy of Husqvarna Construction. We are responsible for the development and business strategy for Parts & Accessories, Warranty, Service Contracts, Services and Connectivity. Aftermarket a large contributor to the financial result today, but will make an even bigger impact in the future.

Within Husqvarna Construction aftermarket, we have a large service footprint, with a combination of Husqvarna owned workshops (Service Centers), Dealers and External Service Providers.

The system portfolio covers capabilities to handle work orders, service contracts and follow up but also key base functionalities as warranty and product registration. The data from the systems are key enablers to understand the business and to increase sales and profitability of everything from workshop efficiency to service contracts.  

The role.

As our specialist, you will own, manage and support the key aftermarket systems and reporting at Husqvarna Construction. You will collect demands from stakeholders, drive development and be responsible for the system strategy, backlog and roll-out. You will also be the support for the users.

The role is a great opportunity to influence the future of Husqvarna Construction, with lots of own responsibility for the development, yet supported by the experience of the existing stakeholders.   

Who are you

  • You have experience from earlier assignments as superuser or product owner in an agile environment.

  • You have collected system change requests and handled and prioritized a product backlog.

  • You have handled incoming requests in a structured manner

  • You have worked in Power BI or similar reporting tools and are proficient in Microsoft Excel

  • If you have experience from Aftermarket it’s beneficial

  

We hope you identify yourself with these qualities

  • Service-minded with the capability to communicate with different people

  • Planning and structure skills, as well as a ability to manage multiple tasks in a fast-paced work environment

  • Able to work autonomously

  • Fast learner of new systems and software

  • Motivated by continuous development

  • Strong problem solving skills with an analytical mind

  • Fluent in English, both spoken and written. Other languages are a merit.

    

At Husqvarna Construction we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We Care, We’re Committed and We’re Courageous.

Location

Jonsered/Gothenburg  

If you want to join a team that is dedicated to shaping great experiences for our millions of customers worldwide, we would love to hear from you!

If you have any questions about the recruitment process or the position please contact Kristoffer Hjelm, Director of Service Operation, kristoffer.hjelm@husqvarnagroup.com or Johan Wallin, Vice President Aftermarket & Connectivity, johan.wallin@husqvarnagroup.com

   

About Husqvarna Construction
For more than 325 years we have driven innovation and technology development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally in all relevant sales channels. Please read more at www.husqvarnacp.com/se

 

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Aftermarket System Specialist

Husqvarna Construction