Business Analyst on IT Infrastructure: Client & Print

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Business Analyst on IT Infrastructure: Client & Print

Business Analyst on IT Infrastructure: Client & Print
At DeLaval, we work with understandable products and systems that include the whole value chain. Our products are developed very close to the customer, which is one of our key competitive strengths. We’re facing a truly global environment and a unique chance to make a difference on all levels.

As a Business Analyst for IT Infrastructure: Client & Print you will work closely in a small team with our Infrastructure Providers, our Business to elicit demands and our IT Security Director.
You will own the solution portfolio for Client & Print, develop it according to global demands and manage the Total Cost of Ownership of it.
Your responsibility will be to analyze and resolve the Business’ problems with the help of technology, drive and escalate important support requests and help executing the company’s Digital Strategy. The Business Analyst will bridge the Business’ demands with technology and steer the development to ensure architectural adherence, delivery of value and drive digitalization of business processes. Contribute as a project team member and also act as project lead or steer projects with external project managers - Work in a team of three to cover all areas of IT Infrastructure - 3 to 5 days of travelling per month on average.

Key Responsibilities and deliverables:
Define, test, own and develop our hardware portfolio for Client PCs (Notebook, Desktop, Thin Clients, Touch Devices, Workstations) and peripherals

Define, test, own and develop our hardware portfolio for Printers in Offices, Home-Offices, Warehouses/Factories (including label printing) and Mobile Environments (e.g. WLAN) with focus on SAP integration 

Consult our Business about Client PC, Peripherals and Print solutions, publish our standards on the Intranet and maintain the Service Catalog for ordering accordingly

Rework and continuously improve our support processes talking to our Infrastructure vendors and partners 

Follow up on support KPIs and support our vendors in understanding our Client & Print landscape

Participate in high-priority incident troubleshooting calls, also outside regular office hours if required and contribute to resolutions

Actively drive, develop, optimize and standardize our hardware portfolio with Reference Groups from the Business and work with Change requests towards our suppliers

Budget ownership of the portfolio including invoice handling
 Your qualifications: 
Strong technical background regarding Client Technologies (Windows 10, GPOs, SCCM etc.), Software Packaging and Standard Applications like MS-Office
Technical background regarding Print Technologies (Universal Driver concept, packaging and distribution of drivers, print servers on Windows and Linux etc.
Experienced in Vendor Management and how to drive and control vendors with SLAs and a right set of KPIs
Optional: Technical background for other Infrastructure areas like Network, Server, Cloud, Integration
Excellent communication, presentation and interpersonal skills, ability to interact with diverse people across different functions/cultures
Strategic & logical thinking with great analytical skills
Fluency in written and spoken English
Integrates and works well in a global team and multicultural environment

This position is located in Tumba, Sweden. You will report to the Director IT Service Operation. Welcome to apply at in English and we will review applications ongoing. The last day to apply is June 30th. For further details, please contact Frank Gretzinger at +49 178 600 80 90 or HR Nils Stattin at +46 708 912 571.

DeLaval is the market leader in milking equipment employing 4 500 people in more than 100 markets around the world. Our dairy farming partners benefit from over 130 years industry experience, sharing complete solutions with trusted local support and service.
Our research and development programmes ensure that farmers can rely on DeLaval to help them preserve cow health and support the production of quality milk. For more information please visit DeLaval is a company of the Tetra Laval Group.

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Business Analyst on IT Infrastructure: Client & Print