Are you interested in using and developing your technical knowledge in a fast growing company with a culture dominated by the will to succeed and breaking new ground? Then this position would be perfect for you! Axis Communications are now looking for a German speaking Technical Services Engineer with great communicational skills that is going to have a focus on customer experience to handle technical support for the Middle European (ME) region. Are you up for the challenge? Don’t hesitate to apply today!
ABOUT THE ROLE
On behalf of our client Axis Communications, Academic Work is looking for a German speaking Technical Service Engineer to join their technical services team of highly skilled and innovative coworkers. Axis is a global, leading company in the industry and is continuously launching innovative network products based on an open platform, delivering high value to its’ customers.
As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you would be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.
This recruitment process is conducted by Academic Work and the request from Axis Communication is that all questions regarding the position is handled by Academic Work.
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Middle European (ME) region in both German and English. The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis’ main focuses!
For example, you will:
Provide advanced support through Axis’ Web portal and chat system to end users, resellers/partners, and distributors
Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
Assist primarily the sales office in your region, with both after sales and pre sales support.
Build technical knowledge and contribute to developing the support function within the team
At your disposal you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product specific assistance and general help in the role.
This position suits you who understand the importance of customer care and always strives to beat yesterday by constantly seeking new ways to improve the customer experience. Working as a technical service engineer also requires excellent communication and problem solving skills and we believe that being energetic and self-sufficient is important in order to be successful in this role.
WE ARE LOOKING FOR
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. Since you as a Technical Services Engineer will be supporting the Middle European region, being able to both speak and write German as well as English fluently is a requirement.
Furthermore, you have:
- An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
- A good technical foundation to stand on, including Network and Microsoft Windows OS
- Some experience in technical troubleshooting
As a person, you are a problem solver with a lot of energy. Even though we think you are self-sufficient, you also understand the importance of good cooperation with coworkers as well as customers. We also see that their new team member is structured and able to prioritize and organize their work effectively.
START: As soon as possible
WORK EXTENT: Full time
LOCATION: Lund, Sweden
CONTACT; Recruitment Consultant Anders Larsson, 040-25 44 09
Do you meet the requirements? Click on “Apply” and submit your application as soon as possible as our selection process is continuous.
We only handle applications through our website but if you have questions about the position you are welcome to email us email@example.com and we will answer during office hours. Please write the advert title in the subject and paste the advert link in the mail.
PROTECTION OF PRIVACY: When sending your application to Academic Work you approve and agree on Academic Work handling your personal information according to Personal Data Act. For more information read about PUL (only available in Swedish).
INFORMATION ABOUT THE COMPANY
Axis Communications AB is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.