Global Technical Support Specialist to IVISYS
About the position
This is a consulting assignment with good opportunities for recruitment. In this role, you initially get a job with Bravura, with the explicit intention of IVISYS to offer a permanent position in the long run. This provides both parties a good opportunity to get to know each other and evaluate your collaboration.
About the company
IVISYS is experiencing a high demand for their products and solutions, and they have an impressive number of prospects as well as a big order stock to deliver. Their vision is to build a truly global company that delivers premium solutions and experiences to their customers. IVISYS is enthusiastically looking forward to a vivid future on the transition journey they’ve just started.
IVISYS has been elected as “TOP 10 Machine Vision solution provider in Europe 2021” by Technology Insights Manufacturing.
As a Technical Support Specialist your main task is to investigate and troubleshoot IVISYS’s world leading high-tech PalletInspector. You will resolve client issues involving IVISYS hardware, software, network connectivity, and provide general users assistance in technical matters. You are expected to be able to resolve software issues on a detailed level. You will monitor the PalletInspector remotely and take preventive action when needed, as well as monitoring the ticketing system and ensure timely responses to client issues from clients and colleagues.
As of today, you’ll be the first person in the global customer support team, which means you will be responsible for developing standard procedures and best practices, documentation and update when needed in the form of knowledge base tech notes and articles. Hence, in this very important role, you will promote constant exchange with remote team members in Chicago, Stockholm and Gothenburg. This means actively driving improvements beneficial to the team, to IVISYS, to the products and to clients.
You will also travel globally and take part in the installation of new products by installing and configuring the software and pallet recipes onsite.
Education, experience and personal traits
The following training and experiences are required:
• Engineering degree in either automation, mechatronics, electronics, computer science, information systems, data analytics, math or similar
• Hands-on technical experience, either from work or hobby
• Experience from working with technical support
• Experience working with a case management system
• Excellent English communication skills
• Knowledge in Python, PLC, .Net, C# and Linux
To succeed in the role, you are motivated by acting problem-solving with an interest and ability to immerse yourself in complex problems. You’re a self-starter with a proactive attitude and take great ownership in your own work. You have a logical approach, prefer to trust data and tackle problems from an analytical perspective. Furthermore, as a person, you are curious and you are motivated by starting and driving projects forward with an interest of learning new things. Finally, we see that you have a great interest in doing good for the planet!
Start: Upon agreement
Salary: Upon agreement
Having questions about Bravura's recruitment process? You can find answers to the most common questions by clicking the link: här
Are you curious about how our recruitment process is structured? You can find more information here: https://www.bravura.se/din-karriar .
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We recommend that you submit your application immediately as we make an ongoing selection. Welcome with your application!
Keywords: Technical Support Specialist, SLA, 2nd line, software, hardware, telecom, B2B, electrical, mechanical, Service Desk, Sweden, Stockholm, English, full-time, IVISYS Global Customer, tech, IT, PLC, C#, .Net, Python, JIRA, DevOps
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