Westermo is currently recruiting a Technical Support Engineer, to join our team in Västerås, where you will have the opportunity to work with advanced data communication and network technology.
As Technical Support Engineer your main task will be to provide 2nd line product- and application support to customers and colleagues around the world. Together with three other colleagues you will provide support primarily for routers and switches, but also extenders, converters and modems among other products. You will be working with several data communication technologies, such as Ethernet, xDSL, Serial, Cellular and WLAN. In our facilities you will also have the possibility to set up network configurations in order to replicate and troubleshoot applications to support our customers in the best possible way.
The role may also include occasional visits to customers internationally, to support with technical requirements. As you will be fronting our customers it is important that you work to achieve customer satisfaction and good customer relationships.
You will contribute to implementing improvements internally and work towards goals and key targets.
So who are we looking for?
As a person you are service oriented and have professional communication skills as you will interact with a wide range of customers and colleagues. You like troubleshooting and are structured and organized with the ability to drive your own progress. The ability to cooperate both internally and externally is a key to the position. You will be an important contributor to the support team and will get the opportunity to develop yourself in a positive and creative environment.
- Education in data Communication/ Networks, or adequate work experience
- Very good knowledge of Swedish and English both in speaking and in writing
- Merit for applicants are Cisco certifications CCNA/CCNP or similar.
Employment type: Permanent
Westermo is a leading supplier of Industrial Data Communications equipment to the World market. Sales are conducted through our offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Development and manufacturing take place in Sweden. Westermo was founded in 1975 and has a turnover in excess of 580 MSEK. The company is a wholly owned subsidiary of Beijer Electronics Group AB.
As a rapidly growing international company, Westermo is thriving at the forefront of cutting edge technology, develops and manufactures advanced devices for industrial data communication, used in mission critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.
We are passionate about taking advantage of the growth opportunities in our market. The work environment is very dynamic with great loyalty and team spirit. It is expected to take initiative and our flat organization creates efficiency and provides the opportunity for those who are closest to the task of solving it.
Don’t miss out on this opportunity – apply today.
For further information please contact
VP Product Management & Marketing, Andreas Eriksson, firstname.lastname@example.org
Cell phone: +46 70 322 0036